REFUND &
EXCHANGE POLICY
CHANGE OF MIND
Balkan Streetwear does not offer refunds or exchanges for change-of-mind purchases. Please carefully review your order before completing your purchase.
FAULTY OR DAMAGED ITEMS
If you receive a faulty or damaged item, please contact us through our Returns & Exchanges Centre in your account. Each request is reviewed individually in accordance with our policy and applicable Australian consumer law.
To submit a request:
- Log into your Balkan Streetwear account
- Go to Returns & Exchanges
- Select the order and item
- Describe the issue and upload photos where relevant
- Choose your preferred exchange option
Our team will review your request and respond with next steps.
EXCHANGE OPTIONS
For approved exchange requests, two options are available:
Balkan Streetwear
3/39 Eucumbene Drive
Ravenhall VIC 3023
Australia
Once we receive and review the item, we will arrange the replacement where your exchange request is approved. We will provide further instructions after reviewing your request.
Prefer to deliver your item in person? Select this option and our team will contact you with the next steps.
Phone: 0451 249 9622
Email: Balkan_streetwear@hotmail.com
REFUNDS
Refund requests are reviewed on a case-by-case basis. Balkan Streetwear generally does not offer refunds for change-of-mind purchases. Faulty or damaged items are reviewed in accordance with our policy and applicable Australian consumer law.
If a refund is approved, it will be processed to the original payment method.
SUBMITTING A REQUEST
Submitting a request does not automatically approve a refund or exchange. All requests are reviewed by our team according to the Balkan Streetwear Refund & No-Return Policy and applicable consumer protection laws.
CONTACT
Phone: 0451 249 9622
Email: Balkan_streetwear@hotmail.com
Address: 3/39 Eucumbene Drive, Ravenhall VIC 3023, Australia
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.